Privacy Policy

SayLess Labs Privacy Policy
Last updated: 04/01/2024

This Privacy Policy describes how SayLess Labs (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from getsayless.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category:

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as order information, shopping information and customer support information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients:

- Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)
- Business and marketing partners
- Affiliates

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.

Category of Personal Information

- Identifiers such as basic contact details and certain order and account information
- Commercial information such as records of products or services purchased and shopping information
- Internet or other similar network activity, such as Usage Data

Categories of Recipients

- Business and marketing partners

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

[[NOTE TO MERCHANT: IF YOU COLLECT INFORMATION THAT MAY BE DEEMED TO BE SENSITIVE PERSONAL INFORMATION UNDER APPLICABLE PRIVACY LAWS THERE MAY BE ADDITIONAL CONSENTS/DISCLOSURES REQUIRED. INSERT THE LIST ITEM BELOW IF YOU COLLECT SENSITIVE PERSONAL INFORMATION AND CONSULT WITH EXTERNAL LEGAL COUNSEL TO CONFIRM YOUR RESPONSIBILITIES.]]

- Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@getsayless.com or contact us at 4020 Greenleaf St. , Skokie, IL, 60076, United States.

Based on 77 reviews
96%
(74)
3%
(2)
1%
(1)
0%
(0)
0%
(0)
A
Night Lips
Amber R.
So far - so good!

I’ve only been using this for a few nights and I already really like it! I’m excited to see the results over time.

So easy to sleep in!

I thought it would bother me but it was so easy! I left it on all night until the morning and then I took it off and fell back to sleep for a couple hours and notice a huge difference in how my mouth felt and also my throat and my breath! It was so much better with it on

S
Night Lips
Sally C.
LOVE!

I tried another brand before switching to Say Less. Say Less is my forever mouth tape because it sticks over my night lip masks without being restrictive!!! Still breathable but stays on throughout the night without sliding from lip moisturizer.

M
Night Lips
Marisa B.

Love this mouth tape! I have horrible TMJ and realized I was sleeping with an open clenched jaw that would create awful Migraine headaches in the morning. Ever since I started using this, I wake up without jaw tightness and have been headache free! I love it and I now I never forget it before bed!

R
Night Lips
Rayvin
Love Love Love This Mouth Tape

I oil up my face before bed and this mouth tape stayed perfectly. I was also instructed that peeling it off is easiest from top to bottom rather than side to side and I will be trying that tonight. It is very breathable, I thought it would be almost too breathable but honestly, it is PERFECT, the material feels so luxurious! I have tried a few different brands and this one is the best. On top of a great product, the customer service is a 12/10, I had accidentally sent it to the wrong address when I processed my payment with PayPal and they were so helpful and understanding, shoutout Larry!! THANK YOU!!!

Best mouth tape around

I’ve been using it for months and I just ran out, had to place my order right away.

G
Night Lips
Gabriella
Didn't expect this to solve so many of my issues, please read.

I had horrible sleep for as long as I can remember. I would wake up tired despite being in bed for 7-8 hours. I came across Dr. Nikol's TikTok and started looking into her brand which is marketed to hold over skincare and lip balm - something really important to me. Even worse, I dealt with TMJ, and my pain was always terrible in the morning. Since using mouth tape, I wake up with energy, and my jaw soreness is completely gone. I love Night Lips! I love the team; they're so eager to help by giving advice about dentistry and sleep. I've never experienced customer service like this. The product is amazing! I've only tried Night Lips, but they do exactly as they say, and they're so cute! Buy if you want to live better. This has been life-changing for me. Recommend 100/10!

J
Night Lips
Jes L.
Only mouth tape you can wear lip treatment with

My husband has been mouth taping for years and I bought my daughter these because I thought they looked cute. She wears them every night and she ran out realized she liked them more than the other two brands we had a our house because she could wear a night lip treatment and still wear them without them sliding off!

S
Night Lips
Sarah M.
The only tape that works!

I’ve tried many and this is the only brand that I’ve used that stays all night and in place. Huge fan of these!

J
Night Lips
Jamie B.
So far so good

I just started using say less and I can tell I am sleeping better already because the few nights I slept without it I can see a difference in how I woke up. It is something to get used to but I think worth it

M
Night Lips
Maria T.
Skeptical but…

These worked for me immediately day 1. I thought it would disrupt my sleep but it has been greatly improved. I’m hooked.

J
Night Lips
Jake B.
Buy Night Lips, they're the best.

Feels great, looks great and holds over my facial hair. Highly recommend!

I've never had better sleep.

M
Night Lips
Monica

Obsessed! They’re so soft, go on smoothly over lip balm and come off easily. I’ve already noticed a difference in my sleep after a week of using! Highly recommend

K
Night Lips
Katie B.
Effective!

I’ve tried to accomplish the same goal using medical tape but my lips always ended up with adhesive at the end of the night. Say Less doesn’t have that problem so they get a big thumbs up

T
Night Lips
Teyana M.
Best Sleep I've Gotten In Years!

You’d be crazy not to try this. I used to wake up in the middle of the night with dry mouth, messing up my sleep and leaving me feeling straight-up tired the next day. First night using Night Lips? Game changer. I woke up feeling refreshed and full of energy. And the fact that it keeps my lips moisturized while holding up over my skincare routine? Chef’s kiss. This brand is next level—superior to the rest. Do yourself a favor and get this. You won’t regret it. 100/10.

J
Night Lips
Jenna C.
Amazing

I have been looking for mouth tape that works with my night time skin care routine and this is it! I am so happy!!

C
Night Lips
Candice W.
Love them!

Works perfect over my skincare and lip mask and my sleep has been so restful! Super comfortable!

A
Night Lips
Annie
Very comfortable

I really like these sleep tape. It's very comfortable and soft. The tape stays on all night. The cute lip shape is a plus.

M
Night Lips
Mikayla F.
Best Mouth Tape!!

I've tried so many different brands of mouth tape and Say Less is my absolute favorite! I love how it stays on even with my skin care and lip mask and comes off easy in the morning, I love that it looks like lips too so from aesthetic standpoint it's so cute! So happy they have a subscription option too! You won't regret getting this!!!

K
Night Lips
Kayla S.
Love these!

It was my first time trying a mouth tape and I feel like I started with the best! I am getting very restful sleep and my throat no longer feels dry or sore when waking. This tape also allows for chapstick or moisturizer to be used underneath so my lips still feel nice and soft in the morning!

L
Night Lips
Lindsey
Great product

What a great product! I wake up feeling amazing, no dry mouth, no stuffiness. I’m so happy. They are so cute too

N
Night Lips
Nicole D.
Obsessed!!

Love!!! I always do my skincare and have a heavy layer of a hydrating cream. This has caused me problems with mouth tape but not with Say Less! This actually sticks and has caused a huge improvement in my sleep quality. Definitely recommend more!

J
Night Lips
JingYi

Stayed on all night with lip balm. Like it!

M
Night Lips
Melissa D.
So chic and effective!!

The best mouth tape on the market hands down!! And love the lips!! Makes it more appealing to wear at night :)

Love these! I’ve tried medical tape, TSC mouth tape, and Hostage Tape - for those without facial hair this is the perfect strength and stickiness. I love!